From the blog
Field notes on live chat widgets, shared inboxes, and the support routines a small SaaS team can actually keep, from the people building tkit.ai.

A lightweight support inbox for websites
Meet tkit.ai — a fast shared inbox and live chat widget that keeps website conversations organized without the weight of a full support platform.
Add live chat to Next.js or WebflowSS
Where to put the tkit.ai widget script in a Next.js app and in Webflow, and what to check before you call the install done.
A shared inbox instead of SlackSS
When website conversations should leave a shared Slack channel and live in one inbox, and which messages should stay in chat.
tkit.ai vs ChatwootSS
Chatwoot's published per-agent cloud prices and Captain credits, set next to tkit.ai's indicative plans. No self-host claim, and no Enterprise dollar…
tkit.ai vs CrispSS
Crisp's published workspace prices and included seats, compared with tkit.ai's indicative plans. Only facts from Crisp's pricing page and this product…
tkit.ai vs IntercomSS
Intercom's public seat prices and Fin outcome fees, set next to tkit.ai's indicative workspace plans. No testimonials, no resolution-rate claims.
tkit.ai vs tawk.toSS
A factual look at tawk.to's published pricing and tkit.ai's indicative plans: free chat, paid branding and AI add-ons, and a shared inbox that is not…
tkit.ai vs TidioSS
Tidio's published trial, Starter figure, billable conversations, and Lyro add-on, next to tkit.ai's indicative plans. No resolution-rate claims.
What to put in the chat greetingSS
Write a website chat greeting that says what you can help with, when a person replies, and what the visitor should include.
When a small team should use AI repliesSS
Turn on Tee when the answers are stable notes on the widget. Leave it off for account-specific, billing, and incident threads.
Live chat metrics for small teamsSS
Measure first reply time, unanswered requests, resolution, and repeat questions with a small manual review. Includes clear definitions and worked exam…
Live chat vs contact forms for SaaSSS
Compare live chat and contact forms by customer intent, team capacity, and follow-up needs. Use a practical pilot to choose the right support channel.
Live chat widget testing checklist before launchSS
Test your website chat widget from first message to team reply, including mobile layouts, keyboard access, domain setup, and performance regressions.
Customer support for small SaaS teamsSS
A practical website-chat support workflow for SaaS founders: prioritize customer impact, plan coverage, hand off conversations, and turn repeat questi…
Add live chat to your websiteSS
Step-by-step guide to installing the tkit.ai live chat widget on any website — plain HTML or Next.js — and receiving your first message.
How to organize customer support with workspacesSS
Use tkit.ai workspaces to keep products, brands, clients, and support conversations cleanly separated — with clear ownership for every message.