https://tkit.ai/blog Product updates, deep dives, and field notes from the team building tkit.ai. https://tkit.ai/blog/add-live-chat-to-nextjs-or-webflow Where to put the tkit.ai widget script in a Next.js app and in Webflow, and what to check before you call the install done. 2026-10-22T00:00:00.000Z https://tkit.ai/blog/shared-inbox-instead-of-slack When website conversations should leave a shared Slack channel and live in one inbox, and which messages should stay in chat. 2026-10-22T00:00:00.000Z https://tkit.ai/blog/tkit-ai-vs-chatwoot Chatwoot's published per-agent cloud prices and Captain credits, set next to tkit.ai's indicative plans. No self-host claim, and no Enterprise dollar figure. 2026-10-22T00:00:00.000Z https://tkit.ai/blog/tkit-ai-vs-crisp Crisp's published workspace prices and included seats, compared with tkit.ai's indicative plans. Only facts from Crisp's pricing page and this product. 2026-10-22T00:00:00.000Z https://tkit.ai/blog/tkit-ai-vs-intercom Intercom's public seat prices and Fin outcome fees, set next to tkit.ai's indicative workspace plans. No testimonials, no resolution-rate claims. 2026-10-22T00:00:00.000Z https://tkit.ai/blog/tkit-ai-vs-tawk-to A factual look at tawk.to's published pricing and tkit.ai's indicative plans: free chat, paid branding and AI add-ons, and a shared inbox that is not priced per seat. 2026-10-22T00:00:00.000Z https://tkit.ai/blog/tkit-ai-vs-tidio Tidio's published trial, Starter figure, billable conversations, and Lyro add-on, next to tkit.ai's indicative plans. No resolution-rate claims. 2026-10-22T00:00:00.000Z https://tkit.ai/blog/what-to-put-in-the-chat-greeting Write a website chat greeting that says what you can help with, when a person replies, and what the visitor should include. 2026-10-22T00:00:00.000Z https://tkit.ai/blog/when-a-small-team-should-use-ai-replies Turn on Tee when the answers are stable notes on the widget. Leave it off for account-specific, billing, and incident threads. 2026-10-22T00:00:00.000Z https://tkit.ai/blog/live-chat-metrics-small-teams Measure first reply time, unanswered requests, resolution, and repeat questions with a small manual review. Includes clear definitions and worked examples. 2026-10-12T00:00:00.000Z https://tkit.ai/blog/live-chat-vs-contact-form Compare live chat and contact forms by customer intent, team capacity, and follow-up needs. Use a practical pilot to choose the right support channel. 2026-10-12T00:00:00.000Z https://tkit.ai/blog/live-chat-widget-testing-checklist Test your website chat widget from first message to team reply, including mobile layouts, keyboard access, domain setup, and performance regressions. 2026-10-12T00:00:00.000Z https://tkit.ai/blog/customer-support-small-saas-teams A practical website-chat support workflow for SaaS founders: prioritize customer impact, plan coverage, hand off conversations, and turn repeat questions into fixes. 2026-09-30T00:00:00.000Z https://tkit.ai/blog/introducing-tkit-ai Meet tkit.ai — a fast shared inbox and live chat widget that keeps website conversations organized without the weight of a full support platform. 2026-06-28T00:00:00.000Z https://tkit.ai/blog/install-tkit-ai-widget Step-by-step guide to installing the tkit.ai live chat widget on any website — plain HTML or Next.js — and receiving your first message. 2026-06-26T00:00:00.000Z https://tkit.ai/blog/organize-support-with-workspaces Use tkit.ai workspaces to keep products, brands, clients, and support conversations cleanly separated — with clear ownership for every message. 2026-06-25T00:00:00.000Z