Live chat for a small SaaS team

Early software sites collect the same kinds of messages: how to start a trial, where billing lives, whether a feature exists, and what broke after a deploy. Those do not need a contact form that waits until Monday if someone is around today. They also do not need a suite that prices every teammate who might glance at the thread.

tkit.ai is the widget plus the inbox for that stage. Create an account without a credit card. The published plans list unlimited seats. Starter is $12 per month or $9 when billed annually, Growth is $19 or $15, Scale is $39 or $31. Those figures are indicative. There is no checkout on this site, and plan enforcement is not available.

Put one widget on the marketing site and, if you want, another inside the app. They can live in the same workspace or in different ones. A workspace is the boundary for a product, a brand, or a client. Allowed domains stop the marketing snippet from loading on a host you did not list, including a customer's copy of your HTML.

The install is the same script either way. The Next.js and Webflow notes in the install post show where the tag goes. The widget install check confirms the URL and the id before you ship. Docs sites and no-code pages can use the tag too, because it is not tied to a framework.

Decide the first-reply expectation in the greeting, then keep it. If you say a person replies the same day, the inbox has to be opened the same day. The first reply time calculator turns the timestamps you already have into an average and a median. It does not read your product analytics, and it does not invent a benchmark.

Repeat questions can sit in widget notes so Tee can answer them. Account-specific questions, outages, and anything you would not want generated should wait for a person. The short guide on when to turn AI replies on is written for that split. Until then, leave Tee off. The widget still works.

If you are choosing between a free chat tool, a per-seat help desk, and this inbox, use the comparison posts. They quote only public pricing pages, and they describe tkit.ai only from the product you can see here. Start with tawk.to if that is the tab you already have open. Intercom, Crisp, Tidio, and Chatwoot each have their own page.

The founder workflow post is the longer operating guide: coverage, handoff, and turning repeat questions into product fixes. The support templates are six drafts for bug reports, billing, and the rest. Copy them into the inbox or into email. They are not sent automatically.