AI replies from the notes you give Tee

Tee is built into tkit.ai. It is not a separate bot you install. It answers visitors using the notes and FAQs you give that widget. A second widget does not inherit the first widget's notes. If two products share a workspace, give each widget the content that belongs to it.

When Tee does not know, it says so, and the conversation stays in the inbox for a person. That handoff is the product behavior to plan for. Do not write notes that ask Tee to invent a refund, a ship date, or a security promise. If the answer is not in the notes, a teammate should type it.

Pause Tee for a single conversation when you want the next reply to be human only. Turn it off for the whole widget when you are not ready, or when a launch week needs every answer reviewed first. You can also rename it if “Tee” is the wrong voice for your product.

None of those switches remove the widget or the inbox. Visitors can still write. The difference is who sends the first reply. The essay on when a small team should turn on AI replies is about that choice: repeat questions with stable answers, versus anything that depends on an account you have not looked at.

Start with the questions you already answer twice a week: where to sign in, what a plan includes, how to reset a password, what the product does not do. Keep each note short enough that you would still say it yourself. The greeting can point at those FAQs so some visitors never need a reply.

Update a note when the product changes. An old paragraph about a removed screen is worse than no paragraph, because Tee will use it. There is no claim here about a resolution rate. You can read the thread afterward and see whether the answer matched the note.

Tee is tied to one widget's content and to the inbox behind it. It is not a sitewide model you point at the public internet, and it is not a usage meter you buy on this website. Indicative plan prices are on the pricing page. They are not per seat, and they are not a checkout.

If you are comparing vendors, read the comparisons with tawk.to, Intercom, Crisp, Tidio, and Chatwoot. Those pages only repeat what those companies publish about their own AI add-ons, and they describe Tee only as this page does. The live chat widget page covers the script that loads Tee.