A factual look at tawk.to's published pricing and tkit.ai's indicative plans: free chat, paid branding and AI add-ons, and a shared inbox that is not priced per seat.
tawk.to publishes a free live chat product and a set of paid add-ons. tkit.ai publishes indicative prices for a hosted widget and a shared inbox, with unlimited teammates on Starter, Growth, and Scale, and no online checkout. This page is only about those public facts. It does not rank either product, and it does not repeat market-share claims from either site.
If you already have a tawk.to snippet, the useful question is which bill you are trying to avoid and which workflow you want after the message arrives. The prices below were taken from tawk.to's pricing page and from the plans described on tkit.ai pricing. Check both pages again before you decide. Figures move.
What tawk.to lists as free
On tawk.to's pricing page, live chat is described as free, with the line that you should never have to pay to communicate with your customers. That is their product statement, not a claim this page can verify by using their service.
The same page lists paid pieces around that free chat:
- Removing the “Powered by tawk.to” branding is $29 per month.
- AI Assist, described there as an AI chatbot that uses a knowledge base and shortcut FAQs, starts at $29 per month, and they also describe a forever-free plan for a limited chat volume.
- Hired human chat agents are listed at $1 per hour. The page also mentions virtual assistants from $7 per hour.
- Other products on that page include a knowledge base, ticketing, chat pages, and in-chat payments marked as alpha.
If your current bill is $0 because you kept the branding and you answer the chat yourself, moving tools is not automatically cheaper. Free chat that you already answer is a real option. The comparison only gets interesting when you pay to remove branding, add their AI Assist, or hire their agents.
What tkit.ai publishes
tkit.ai is a hosted script and a shared inbox. The embed is https://cdn.tkit.ai/widget.js with a data-widget-id. You do not install an npm package to put it on a page. The install guide shows the tag for HTML and Next.js.
The indicative plans, copied from the pricing page, are:
- Starter: $12 per month, or $9 per month when billed annually. 3 workspaces, unlimited teammates, 1,000 tickets per month.
- Growth: $19 per month, or $15 per month when billed annually. 5 workspaces, unlimited teammates, 10,000 tickets per month.
- Scale: $39 per month, or $31 per month when billed annually. Unlimited workspaces, unlimited teammates, 50,000 tickets per month, and priority support.
Those numbers are a guide. Payments and plan enforcement are not available, and there is no checkout. Creating an account does not ask for a credit card. A custom tier on the pricing table is a contact path, not a $0 plan.
Seats are the sharp difference in the published units. tkit.ai's three plans do not multiply the price by the number of teammates. tawk.to's base chat is $0 regardless of seats, and the paid lines above are add-ons rather than a per-seat subscription. A five-person team on tawk.to's free chat can still be $0. The same team on tkit.ai's published Growth price would be looking at $19 per month indicative, not $19 times five. Whether that trade is worth it depends on the inbox you want, not on a slogan.
Widget, domains, and the inbox
On tkit.ai, each workspace can run more than one widget. Allowed domains decide where a snippet loads, including a wildcard such as *.example.com. Appearance, greeting, and FAQs are set on the widget. New conversations land in the shared inbox with unread state, and you can raise one as a ticket.
That inbox is the product boundary. It is not a claim that tawk.to lacks ticketing. Their pricing page lists ticketing as one of their products. It is a description of where a tkit.ai message goes: one dashboard inbox for the website widget, not a pile of tools you assemble yourself.
Tee is the auto-replier. It answers from the notes and FAQs you attach to that widget. If it does not know, it says so and a teammate follows up. You can pause it for one conversation, turn it off for the widget, or rename it. tawk.to's AI Assist is their own add-on, priced on their page from $29 per month plus a limited free tier. This page does not compare answer quality. It only notes that one is included in how tkit.ai describes Tee, and the other is a line item on tawk.to's pricing page.
When tawk.to's published offer fits
Stay if the free chat, with their branding, already matches how you work, and you are comfortable with the add-on prices if you later want branding removed or their AI. Their hired-agent rate is a different product: a person they staff, billed by the hour, which tkit.ai does not offer at all.
Also stay if you rely on a product they list and tkit.ai does not ship. This site does not include their knowledge-base product, chat pages, or in-chat payments. Do not migrate for a feature this page never claims.
When the tkit.ai shape fits
Consider tkit.ai if you want the published price to stay a workspace price while several teammates share the inbox, and you want website chat, allowed domains, and tickets in one place. The shared inbox page describes that workflow. The live chat for SaaS page is the same product aimed at small software teams.
It is a poor fit if you need a $0 branded chat, an hourly agent service, or a feature only listed on tawk.to's page. It is also a poor fit if you need a contract and an invoice today. The pricing page says to contact us. There is nothing to buy through the site.
What this page will not tell you
It will not tell you which chat feels faster, which AI resolves more conversations, or which brand visitors trust. Those would be measurements neither public pricing page contains. Read the threads you already have. The first reply time calculator can turn timestamps you type into an average and a median. It does not connect to either product.
Reply drafts for the conversations you will still handle by hand are in the support templates. They are starting points you edit. They are not sent to anyone.
Sources
- tawk.to pricing, including the free-chat statement, branding removal, AI Assist, and hired agents: https://www.tawk.to/pricing/
- tkit.ai indicative plans: https://tkit.ai/pricing
- Install steps and the canonical snippet: install guide
Checked against those public pages on 22 October 2026. If a sentence here is no longer on their page, their page wins.