Changelog

This release is about awareness — knowing what's happening in your inbox without living in it.

Notification preferences

Email controls under Account → Notifications:

• Turn new-ticket emails on or off for each workspace
• Keep in-app workspace mentions in the notification center

Inbox performance

• Conversations now stream in over a persistent realtime connection — no polling, no refresh
• Inbox and notification updates share the workspace realtime connection
• Opening a conversation subscribes to its live message stream

This release adds more control over how the widget looks.

Appearance settings

A new Settings → Appearance panel lets you tune the widget without touching code:

• Brand color and light/dark theme
• Launcher position and offset
• Welcome message and placeholder text

tkit.ai is live. One clean place for website conversations — fast enough for founders and small teams, structured enough to grow with the product.

Highlights

• Shared inbox — every website conversation lands in one organized place, with assignment, status, and real-time updates across your team.
• Embeddable chat widget — a single script tag adds a fast, themeable widget to any site. No SDK, no build step.
• Workspaces — separate products, sites, or brands into their own workspaces with independent settings and members.
• Team management — invite teammates, manage roles, and hand off conversations without losing context.

Getting started

Drop the widget snippet into your site and conversations start flowing into your inbox immediately:

<script
  src="https://cdn.tkit.ai/widget.js"
  data-project-id="your-project-id"
  async
></script>

Read the full announcement or the widget install guide to get set up.